FAQ

How do I get started?

The first step in registering for the Ilkley cargo bike scheme is to meet with one of the Cargo Bike Team.  They will show you how the bike works, answer you questions and give you the opportunity of a trial ride.  To arrange this please complete our Request to Register Form

The team will contact you to arrange a convenient time and place.  After the meeting they will add you to the list of users on the website.  This will trigger an automatic email inviting you to change the password.   Once you have done this you are registered.   To make a booking you will need to log-in using your username (or email address) and password that you have given yourself.

How do I make a booking?

Once you have completed the registration process you can go to Make Booking to make a booking.  Click on “book item”.  At the foot of the next page log-in if you have not done so already.  You can now use the calendar to make a booking – minimum one day, maximum 3 consecutive  days.  The dates in red are those already booked.

How do I cancel a booking?

You can cancel your booking up to 24 hours before it starts by going to  My Bookings and login to view your bookings.

Find the booking you wish to cancel and click the Cancel Booking button.  If it’s less than 24 hours please contact the CB Team via ecargobike@climateactionilkley.org.uk